Owner and Data Controller


Frumolde

Owner's contact email address: https://frumolde.pt/

 

The user must read these Terms of Use and Privacy carefully before using the website https://frumolde.pt/. 

These Terms of Use and Privacy can be accessed via the hyperlink at the footer of each page on our website. 

The user is advised to print and keep a copy. Use of the https://frumolde.pt/ website implies unreserved acceptance of these Terms of Use which includes our Privacy Policy. 

These Terms of Use and Privacy are additional to the special provisions valid for each type of product or service made available on the site.


 

Usage


The user commits to: 

(a) not to use the https://frumolde.pt/ website for illegal purposes or any purposes that may damage the rights of Frumolde or third parties and, in particular, not to use the website to distribute illegal or harmful information or information that is considered to be distasteful, discriminatory, or offensive to Frumolde or third parties. 

(b) not to disrupt access to the https://frumolde.pt/ website, to Frumolde's computer systems, alter the website, use it to transmit computer viruses, hacking, computer worms, etc., or engage in illicit acts that could qualify as cybercrime. 

(c) not breach any patent, trademark, trade secret, copyright, database right, or other intellectual property rights of any person or entity. 

(d) not to impersonate any person or entity, including by spreading false information or otherwise lying about your relationship with a person or entity. 

(e) comply with these general terms of use. 

Should the user fail to comply with these obligations, Frumolde reserves the right to immediately terminate and block access to its website and its network without any right to compensation.

 


Information on the website


Notwithstanding Frumolde having made every effort to ensure that the information included on the website https://frumolde.pt/ is correct at the time of release, Frumolde cannot be held responsible for any errors or omissions or any information that may be incomplete, incorrect, or may not be up to date any longer.

 


Intellectual property / Copyright and trademark notice


Copyright and all proprietary rights on the website https://frumolde.pt/ as well as all its contents, are retained by Frumolde. Company names, trademarks, and products or services displayed on the website https://frumolde.pt/ may be registered trademarks of the respective owners. 

The user is not granted any right or license to use any trademarks and, therefore, agrees not to alter, rent, lend, sell, distribute, or create derivative works based on the content of the https://frumolde.pt/ website and/or of the products and services made available on the https://frumolde.pt/ website, whether in whole or in part.



General Terms


Failure by Frumolde to exercise or enforce any right or provision of these Terms of Use and Privacy shall not constitute a waiver of such right or provision. Should any provision of these Terms of Use and Privacy be held invalid by a court of competent authority, the parties agree that the court shall endeavour to enforce the parties' intentions reflected in the provision, and the remaining provisions of the Terms of Use and Privacy will stand. The headings used in these Terms of Use and Privacy are for reference purposes only and have no binding legal or contractual force.




PRIVACY POLICY


Types of Data collected


Among the types of Personal Data that the website https://frumolde.pt/ collects, by itself or through third parties, are included: email, first name, last name, Usage Data, Cookies, telephone number, address, company name, country, city, billing address, and multiple types of Data. 

Full details of each category of Personal Data collected are provided in the designated sections of this privacy policy or by specific explanatory texts displayed prior to the Data collection. 

Personal Data may be freely provided by the User, or, with respect to Usage Data, gathered automatically when using https://frumolde.pt/. 

Unless otherwise specified, all Data requested by https://frumolde.pt/ is mandatory, and failure to provide this Data may result in https://frumolde.pt/ being unable to provide its Services. 

In cases where https://frumolde.pt/ declares explicitly that some of the Data are not required, users are free to stop disclosing this Data with no impact on the availability or operation of the Service. 

Users who have any queries regarding which Personal Data are required are invited to contact the Owner. 

Any uses of cookies - or other tracking tools - by https://frumolde.pt/ or by the owners of third-party services used by https://frumolde.pt/ will be used to provide the Services requested by the User, in addition to the other purposes described in this document and in the Cookies Policy. 

Users are held responsible for any Personal Data of third parties that are obtained, published, or shared through this Service (https://frumolde.pt/) and acknowledge that they have the consent of such third parties to disclose the Data to the Owner.



How and where the data is processed


Processing method


The Owner shall implement appropriate security measures to prevent unauthorised access, disclosure, alteration, or non-authorised destruction of the Data. The Owner undertakes to implement appropriate physical, electronic and managerial processes to safeguard and assist in preventing unauthorised access to personal information and to preserve Data security. 

These processes consider the sensitivity of the information we gather, process, and store as well as the current state of technology. The Owner follows generally accepted industry standards to protect the personal information submitted, both during its transmission and upon receipt, including the use of electronic vaults and tokenisation services from outsourced service providers. However, no means of transmission over the Internet or from a mobile device or online storage can be deemed 100% secure. Therefore, while the Owner may use commercially acceptable means to protect personal information, it cannot, however, warrant its absolute security and subsequent use in breach of this Privacy Policy. 

The Owner accepts no liability for information that is disclosed as a result of mistakes in transmission, unauthorized access by third parties, or other causes beyond its direct control. The User is recommended to act responsibly as they must equally play a key role in protecting their information. The User shall not disclose his/her username, password, or other sensitive information about his/her account to anyone. If the Owner receives instructions with a username and password, he/she will always assume that these instructions have been changed in advance. 

The Data is processed through the use of computers and/or qualified IT tools, following organisational procedures and means strictly related to the stated purposes. In addition to https://frumolde.pt/oprietário, in some cases the Data may be accessed by certain types of persons in charge, involved with the operation of https://frumolde.pt/ (administration, sales, marketing, legal administration) or external persons (such as third party technical service providers, hosting company, IT companies, communication agencies) appointed, where necessary, as Data Processors by the Owner The Owner can be requested to provide an up-to-date list of these parts at any time.


Legal grounds for data processing


The Owner is entitled to process Personal Data pertaining to the User if one of the following applies: 

• The Users have given their consent for one or more specific purposes; Note: Under some legislations, the Owner may be allowed to process Personal Data UNTIL the User objects to this action ("opt-out"), without having to rely on consent or any other legal grounds thereafter This, however, does not apply whenever the processing of Personal Data is subject to the European data protection legislation;

• the provision of the Data is necessary for the fulfillment of a contract with the User and/or any pre-contractual obligations of such User. 

• the data processing is necessary for the performance of a legal obligation to which the Owner is bound. 

• the data processing is related to a task that is undertaken in the public interest or in the exercise of an official authorization in which the Owner is vested. 

• the data processing is necessary for the purpose of legitimate interests pursued by the Owner or a third party.


In any case, the Owner will willingly cooperate in clarifying which legal basis applies to the data processing, and in particular if the provision of Data is a mandatory requirement under law or contract, or a necessary requirement to enter into a contract.


Location


The data is processed at the registered offices of the Owners, and any other premises where the parties involved in the processing are based. 

Depending on the User's location, data exchanges may involve the transfer of the User's Data to a country other than his/her own. To find out more about the location where such transferred Data is processed, users may check the section containing the details on the processing of Personal Data. 

Users also have the right to be informed about the legal basis for transfers of Data to countries outside the European Union or to any international organisations governed by public international law or made up of two or more countries, such as the UN, and about the security measures taken by the Owner to protect their Data. 


Should any such transfers occur, users can find out more by checking the relevant sections of this document or by contacting the Owner using the information provided in the contact section.


Retention period


Personal Data will be processed and stored for as long as necessary for the purposes for which they have been collected. 

Hence:

• The Personal Data collected for the purposes related to the implementation of a contract between the Owner and the User will be kept until such contract has been fully completed. 

• Personal Data collected for purposes pertaining to the legitimate interests of the Owner will be kept for as long as necessary to comply with such purposes. Users may obtain specific information about the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner. 


The Owner may be allowed to retain Personal Data for a longer period whenever the User has given his/her consent to such processing, as long as such consent remains in place. Furthermore, the Owner may be under the obligation to retain Personal Data for a longer period of time on all occasions in which is required to do so to comply with a legal obligation, or in compliance with a warrant from an authority. 


Once the retention period has expired, the Personal Data will be deleted. Thus, the right to access, the right to erasure, the right to rectification, and the right to data portability may not be enforceable after the end of the retention period.



The purposes of the data processing


Data relating to the User is collected to enable the Owner to provide its Services as well as for the following purposes: Access to third party service accounts, Contacting the User, Viewing content from external platforms, Traffic optimisation and distribution, Tag management, Anti-spam protection, Remarketing and behavioural targeting, Registration and authentication, Contact management and messaging, Interaction with live chat platforms, Interaction with social media and external platforms, Interaction with data collection platforms and other third parties, Thermal mapping and session recording, Payment processing, Data transfer outside the EU and Statistics. 

Users may obtain additional detailed information on such data processing purposes and on the specific Personal Data used for each purpose in the relevant sections of this document.



Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

 

  • Contacting the User

    Mailing list or newsletters (https://frumolde.pt/)

    By subscribing to the newsletter or marketing communications, the User's email address will be added to the contact list of those who may receive email messages containing information of a commercial or promotional nature regarding https://frumolde.pt/.
    The User's email address may also be added to this list as a result of their subscription to this service (https://frumolde.pt/) or after making a purchase, subject to their consent. Personal data collected: email and full name.
  • Contact form (https://frumolde.pt/)

    By filling in the contact form with their Data, users authorise https://frumolde.pt/ to use these details to respond to requests for information, prices or any other type of request as indicated by the heading of the form. Personal data collected: e-mail, full name, and telephone number.


  • Statistics

    The services contained in this section enable the Owner to monitor and analyse web traffic and can be used to track User behaviour.

    Google Analytics (Google Inc.)

    Google Analytics is a web analytics service provided by Google Inc. Google uses the data collected to monitor and review the use of this service (https://frumolde.pt/) for the purpose of preparing reports relating to activity and sharing them with other Google services. Google may use the data collected to contextualise and personalise ads in its own advertising network.
    Personal Data collected: Cookie and Usage Data.
    Processing Location: USA - Privacy Policy - Opt Out. Privacy Shield Participant.

  

  • Interaction with social networks and external platforms

    This type of service allows interaction with social networks or other external platforms directly from the pages of this service (https://frumolde.pt/). The interaction and information obtained by https://frumolde.pt/ are always subject to the privacy settings of the User in each social network. If a service that allows interaction with social networks is installed, it may collect traffic data for pages where such a service is in place, even when not being used.


    ShareThis (Sharethis Inc.)

    ShareThis is a service provided by ShareThis Inc. that displays a widget that allows interaction with social networks and external platforms, as well as sharing content from https://frumolde.pt/.
    Depending on the configuration, this service may display widgets belonging to third parties, such as social network managers where interactions are shared. In this case, the third parties providing the widget will also be informed about the interactions and Usage Data on the pages where this service is in place.
    Personal Data collected: Cookie and Usage Data.
    Processing Location: USA - Privacy Policy.

 

  • Payments processing

    Payment Processing Services allow https://frumolde.pt/ to process payments by credit card, bank transfer or other means. To ensure greater security, https://frumolde.pt/ provides only the information necessary for completing the transaction with the financial intermediaries overseeing the transaction. Some of these services may also enable the delivery of timed messages to the User of https://frumolde.pt/, such as email-based invoices and other notifications.


    Paypal (PayPal Inc.)

    PayPal is a payment service provided by PayPal Inc. that allows users to make payments online.
    Personal Data collected: several types of Data as specified in the service's privacy policy.
    Processing Location: See PayPal's Privacy Policy - Privacy Policy.

 

  • Anti-spam protection

    This type of service analyses the traffic of this service (https://frumolde.pt/), potentially containing the Personal Data of the users, to filter out the parts of the traffic, messages, and contents that are recognised as SPAM.


    Google reCAPTCHA (Google Inc.)

    Google reCAPTCHA is a SPAM protection service provided by Google Inc. 
    The use of reCAPTCHA is subject to Google's privacy policy and terms of use.
    Personal Data collected: Cookie and Usage Data.
    Processing Location: USA - Privacy Policy. Privacy Shield Participant.

 

  • Registration and authentication

    By registering or logging in, the User allows this service (https://frumolde.pt/) to identify him/her and give him/her access to the specialised services. Depending on what is described hereafter, third parties may provide registration and authentication services. In such cases, https://frumolde.pt/ may access some Data stored by these third-party services for registration or identification purposes. The Owner uses the information we gather from and about the User for various purposes, including:

    • Process and respond to their requests;
    • To understand users' actions (Services visited, preferred features, usage patterns, etc.), to improve the content and features of the Services provided (such as by customising content to observed interests), to process and complete transactions and to make special offers; 
    • Manage the Services provided and diagnose technical problems; 
    • To provide communications at the request of the User and which are of interest to him or her; 
    • Produce and review reports and conduct research into the usage base and patterns of usage of the Services; 
    • Providing customer service; 
    • Provide information and notices regarding the User's account;
    • Performance of obligations and defence of rights in any contracts entered into between the User and Frumolde, including payments and collections . 

    Direct registration (https://frumolde.pt/)

    The User registers by filling in the registration form and providing Personal Data directly to https://frumolde.pt/. Personal data collected: city, date of birth, email, address, billing address, full name, telephone number, and country.

 

  • Transferring data outside the EU

    The Owner is authorised to transfer Personal Data gathered within the EU to third countries (i.e., any non-EU country) only in compliance with a specific legal basis Any such transfers of Data will be based on one of the legal bases described below. Users may ask the Owner as to the applicable legal basis for a specific service.


    Data transfer abroad on the basis of authorisation (https://frumolde.pt/)

    If this constitutes the legal basis, Users' Personal Data will be transferred from the EU to third countries only if the User has explicitly consented to the transfer, after having been informed of the possible risks due to the absence of an adequacy decision and appropriate safeguards. In such cases the Owner will properly inform users and will obtain their explicit consent through the https://frumolde.pt/ Service.  

    Personal Data gathered: several types of Data.

 

  • Viewing content from external platforms

    This type of service allows the User to visualise and interact with the content hosted on external platforms, directly from the pages of this service (https://frumolde.pt/) and to interact with it. If such a service is installed it may collect web traffic data for pages where the service is in place, even when users are not using them.


    Google Fonts (Google Inc.)

    Google Fonts is a typeface preview service provided by Google Inc. that allows https://frumolde.pt/ to embed typeface content on their pages. Personal Data collected: Usage Data and several types of Data as specified in the privacy policy of the service.
    Processing Location: USA - Privacy Policy. Privacy Shield Participant.


    Google Maps widget (Google Inc.)

    Google Maps is a map browser service provided by Google Inc. that allows https://frumolde.pt/ to embed the content of this type on their pages. Personal Data collected: Cookie and Usage Data.
    Processing Location: USA - Privacy Policy.
    Privacy Shield Participant.



Users' rights


Users may exercise specific rights in relation to their Data processed by the Owner. Users have the following rights:


  • Withdraw his/her consent at any time. Users have the right to withdraw their consent in cases where they have given their prior consent to the processing of their Personal Data.
  • Object to their data being processed. Users have the right to object to the processing of their Data if the said processing is conducted on a legal basis other than that of their consent. Further details are provided in the specific section below.
  • Accessing your Data. Users have the right to ascertain whether the Owner is processing their Data, to have access to disclosures regarding certain aspects of its processing, and to obtain a copy of the Data that is being processed.
  • Verify and request rectification. Users have the right to verify the accuracy of their Data and to request that it be updated or corrected.
  • Restricting the processing of your Data. Users have the right, under certain circumstances, to restrict the processing of their Data for any purpose other than that of storage.
  • Having Personal Data erased or otherwise removed. Users have the right, under certain circumstances, to demand from the Owner that their personal Data be removed.
  • Receiving your Data and having it transferred to another handler. Users have the right to receive their Data in a structured, commonly used, and machine-readable format and, if technically feasible, to have it transferred to another controller without any hindrance. This determination applies on the condition that the Data will be processed by automated means and that the processing is based on the User's consent, in an agreement to which the User is a party, or by pre-contractual obligations of the same agreement.
  • Registering a complaint. Users have the right to lodge a complaint with their relevant Data Protection Authority.


Details on the right to oppose processing

In cases where Personal Data are processed for a public interest, in the exercise of an official authorisation in which the Owner is vested, or for purposes of legitimate interests pursued by the Owner, Users are entitled to object to such processing by submitting a reason related to their status, particularly to justify the objection. Users are advised that should their Personal Data be processed for direct marketing purposes, they have the right to object to such processing at any time, without providing any justification. Users can consult the appropriate sections in this document.


How to exercise these rights

Any requests to exercise users' rights can be directed to the Owner through the contact details provided in this document. These requests can be submitted free of charge and will be dealt with by the Owner as soon as possible and in all cases within a period of less than one month.



Cookies Policy

 

Cookies consist of pieces of code installed in the browser, which help the Owner deliver the Service in accordance with the purposes outlined. Some of the purposes for which Cookies are installed may also require user consent. In cases where the installation of Cookies is based on consent, such consent may be freely withdrawn at any time by following the instructions provided in this document.



Technical Cookies and Cookies serving statistical aggregate purposes


  • Activity strictly necessary for the running of the Service

    https://frumolde.pt/ uses Cookies to store the user's session and perform other activities that are strictly necessary for the functioning of https://frumolde.pt/, for instance, those relating to the distribution of traffic.

 

  • Activity regarding preferences storage, optimisation, and statistics

    https://frumolde.pt/ uses Cookies to save browsing preferences and optimise the user's browsing experience. These Cookies include, for example, those used for setting language and currency preferences, or those for the management of first-person statistics used directly by the Website Owner.


Other types of Cookies or third-party Cookies

Some of the services listed above collect statistics in an anonymous and clustered form and may not require user consent or may be directly managed by the Owner - depending on how they are described - without the help of third parties. If any services operated by third parties are listed hereafter, these can be used to monitor the user's browsing habits - in addition to the information set out herein and without the Owner's knowledge. Please refer to the privacy policy of the listed services for more detailed information.

 

How can the User provide or withdraw consent for the installation of Cookies?

In addition to what is set out in this document, the user can manage Cookie preferences directly from his/her own browser and prevent - for example - third parties from installing Cookies. 

Through browser preferences, it is also possible to delete Cookies installed in the past, including Cookies that may have stored the initial consent to the installation of Cookies by this website Users can find information on how to manage Cookies in their most frequently used browsers via the following address: Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Internet Explorer. With regard to Cookies installed by third parties, users can manage their preferences and withdraw their consent by clicking on the removal link - if provided - or by contacting the third party. 

Notwithstanding the above, the Owner informs that users are welcome to follow the instructions provided in the linked initiatives of EDAA (EU), the Network Advertising Initiative (US) and the Digital Advertising Alliance (US), DAAC (Canada), DDAI (Japan) or other similar services. Such initiatives allow Users to select their monitoring preferences for most advertising tools. The Owner recommends that users make use of these resources in addition to the information provided in this document.



Additional information on Data collection and processing


Legal action

The Personal Data of users may be used for legal purposes by the Owner, in court, or in the proceedings leading to possible legal action arising from the misuse of this Service ( https://frumolde.pt/) or the related Services. 

The User states to be aware that the Owner may be required to disclose the Personal Data upon request by government authorities duly legitimised for that purpose.



What will happen if I do not disclose my personal data


Except as set out in the subsequent point, the personal data we request that you provide to us, including email address, postal address, and telephone number, is necessary for the processing of your order and for the purchase of the products on this website, to comply with obligations under applicable laws and regulations or to provide other services delivered on this website and requested by you. 

Refusal to provide us with some personal data may prevent us from processing your order to purchase products or to provide other services on this site, such as Customer Support.  

Failure to provide your personal data may be grounds for a refusal by us to process your order for the purchase of products on this site or for the provision of services.  

The disclosure of your personal data beyond what is necessary to comply with legal or contractual parameters or to provide the services requested by you is optional and has no effect on your usage of this site or its services and purchase of products. 

We will inform you should your personal data be compulsory or optional, marking with an asterisk (*) the information that is mandatory to fill in. Failure to fill in the optional data will not result in any penalty. 

Disclosure of confidential data is never requested and is not allowed


Additional information regarding the User's Personal Data

In addition to the information contained in this privacy policy, https://frumolde.pt/ may provide the User with additional and contextual information about specific services or the collection and processing of Personal Data upon request.


System logs and maintenance

For operation and maintenance purposes, https://frumolde.pt/ and any third-party services may collect files that store interaction with https://frumolde.pt/ (System Logs) or use other Personal Data (such as IP address) for this purpose.


Information not contained in this policy

Further details about the gathering or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.  


How "Do Not Track Me" requests are overseen

https://frumolde.pt/ does not support "Do Not Track Me" requests. To determine whether any of the third-party services you use honour "Do Not Track Me" requests, please read their privacy policies.


Changes to this privacy policy

The Owner reserves the right to amend this privacy policy at any time by notifying its users on this page and possibly within this Service https://frumolde.pt/ - insofar as it shall be technically and legally feasible - by sending a notice to users via any contact information made available to the Owner. It is highly recommended that this page be consulted several times in relation to the last modification described at the bottom. 

Should the changes affect processing activities undertaken on the basis of the User's consent, the Owner will collect new consent from the User, where required. 



Definitions and legal references


Personal Information (or Data)

Any information that directly, indirectly or in relation to other information - including a personal identification number - allows the identification or recognisability of a natural person.


Usage Information

The information collected automatically through this https://frumolde.pt/ (or third party services contracted on this Service (https://frumolde.pt/), which may include: the IP addresses or domain names of the computers used by Users using https://frumolde.pt/,  URI (Uniform Resource Identifier) addresses, the date and time of the request, the method used to submit the request to the server, the size of the file received in response, the numeric code indicating the status of the response server (positive result, error, etc. ), the country of origin, the features of the browser and operating system used by the User, the various time details per visit (for example, the time spent on each page within the application) and the details about the path followed within the application, with particular reference to the sequence of pages visited and other parameters about the operating system of the User's device and/or IT environment.


User

The person who uses https://frumolde.pt/que, unless otherwise specified, is the same as the Data Holder.


Data Holder

The natural person to whom the Personal Data relate.


Data Processor (or Data Supervisor)

The natural or legal person, public administration, agency, or other body that oversees Personal Data on behalf of the Controller as described in this privacy policy. 


Data Controller (or Owner)

The natural or legal person, public administration, agency, or other body which alone or jointly with others determines the purposes and means of the processing of Personal Data, including security measures relating to the operation and use of this Service (https://frumolde.pt/). The Data Controller, unless otherwise specified, is the Owner of this Service (https://frumolde.pt/).


https://frumolde.pt/(or this Application)

The means by which the User's Personal Data is collected and processed.


Service

The service provided by https://frumolde.pt/ as described in the applicable terms (if available) and on this website/application.


The European Union (or EU)

Unless otherwise specified, all references in this document to the European Union include all current member states of the European Union and the European Economic Area.


Cookie

Small units of data stored on the User's device.

Legal information


This privacy statement has been prepared based on the provisions of multiple pieces of legislation, including Arts. 13/14 of Regulation (EU) 2016/679 (GDPR - General Data Protection Regulation). 

This privacy policy relates only to https://frumolde.pt/, unless otherwise stated herein.   


Latest update: The 25th of May 2018